These Terms and Conditions govern reservations made through the website operated by:
By making a reservation through our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Reservations
A reservation is considered confirmed once the booking process has been successfully completed and a booking confirmation has been issued.
Guests are responsible for providing accurate and complete information when making a reservation.
The person making the reservation must be 18 years of age or older.
Reservation prices, applicable taxes, mandatory charges, accommodation details, and booking conditions will be displayed during the booking process before confirmation.
Check-in and Check-out
Guests must vacate the accommodation by the stated check-out time unless a late check-out has been approved by us.
Early Check-in and Late Check-out
Early check-in and late check-out are:
- Subject to availability;
- Not guaranteed; and
- Subject to additional charges.
Guests should request early check-in or late check-out in advance.
Cancellation Policy
Guests may cancel their reservation free of charge up to three (3) nights before the scheduled date of arrival.
If a reservation is cancelled after the free cancellation period:
- The equivalent of the first night's accommodation charge will be charged; and
- The remaining nights of the reservation will be cancelled without further accommodation charges.
Any applicable refund will be processed in accordance with the refund provisions below.
No-show Policy
A guest will be considered a no-show if they fail to arrive for their reservation without completing an eligible cancellation.
In the event of a no-show:
- The guest will be charged for the full duration of the reservation; and
- The reservation will be cancelled.
Refunds
Where a guest is entitled to a refund under the applicable reservation conditions, the refund will normally be processed using the same payment method used for the original transaction, where possible.
Eligible refunds will be initiated without undue delay and ordinarily within fourteen (14) calendar days from confirmation that the refund is due.
After a refund has been initiated, the time required for the amount to appear in the guest's account may depend on the guest's bank, card issuer, or payment network and is outside our direct control.
Guest Identification and Verification
Valid identification is required for guest verification.
Before arrival, guests may be required to submit valid identification through our guest portal. Acceptable identification may include, as applicable:
- Saudi National ID;
- Iqama / Residence Permit; or
- Passport.
Identification is used for verification and accommodation requirements in accordance with applicable laws and regulations.
Guests who do not complete the required identity verification may not be permitted to check in.
Once the required verification and check-in requirements have been successfully completed, the guest will receive the access information necessary to enter the reserved accommodation.
Guests are responsible for keeping access codes and access information secure and must not share them with unauthorized persons.
Children
Children are permitted to stay at our properties when included as part of an eligible reservation.
The person responsible for the reservation must be at least 18 years old and remains responsible for minors staying under the reservation.
Number of Guests and Extra Guests
The number of guests staying in the accommodation must correspond with the number declared in the reservation.
Additional guests may be permitted subject to:
- Accommodation capacity;
- Applicable property rules; and
- Payment of any additional guest charges.
Undeclared or unauthorized guests may result in additional charges or other action in accordance with these Terms.
Visitors
Visitors who are not registered as part of the reservation are not permitted inside the accommodation.
Only registered and authorized guests may access and stay in the reserved unit.
Smoking
Smoking is strictly prohibited inside our accommodation units and in any other designated non-smoking areas.
Guests may be charged for cleaning, deodorizing, restoration, or damage resulting from smoking.
Pets
Pets are strictly prohibited inside the accommodation unless otherwise required by applicable law.
Parties and Gatherings
Parties, events, and gatherings are strictly prohibited.
Guests must not use the accommodation for activities that cause excessive noise, disturbance, nuisance, overcrowding, or disruption to other guests, residents, neighbours, or staff.
Guest Conduct
Guests are expected to:
- Use the accommodation responsibly;
- Respect the property and its contents;
- Respect other guests, residents, neighbours, and staff;
- Follow safety and security requirements;
- Comply with applicable Saudi laws and regulations; and
- Follow reasonable property rules communicated during the reservation or stay.
Illegal, dangerous, disruptive, or abusive behaviour is prohibited.
Serious violations may result in termination of the stay without entitlement to a refund, subject to applicable law.
Damage to Property
Guests are responsible for damage, loss, or destruction caused by them or persons included in their reservation beyond normal wear and tear.
Where damage occurs, the guest may be charged the reasonable cost of:
- Repair;
- Replacement;
- Specialist cleaning; or
- Restoration.
The amount charged will depend on the nature and extent of the damage and the reasonable cost required to remedy it.
No security deposit is normally required when making a reservation.
Payment
The total amount payable for the reservation, including applicable taxes and mandatory charges, will be displayed during the booking process.
Payment must be successfully completed in accordance with the payment conditions shown at the time of booking.
We do not receive or store guests' complete payment-card details.
A reservation may not be confirmed where payment authorization or required payment cannot be completed successfully.
CCTV and Security
Our properties may use CCTV in common areas and security-sensitive locations for safety, security, protection of property, and prevention or investigation of incidents.
CCTV is not installed in private guest accommodation areas where guests reasonably expect privacy.
Access to Accommodation
Access information or door codes issued to a guest are intended only for the registered guests associated with that reservation.
Guests must not:
- Share access codes with unauthorized persons;
- Allow unauthorized visitors into the accommodation; or
- Interfere with locks, access-control devices, safety equipment, or security systems.
Guests should notify us promptly if they believe their access information has been compromised.
Availability and Accommodation Changes
We make reasonable efforts to ensure that confirmed accommodation is available as reserved.
If we are unable to provide a confirmed accommodation unit for reasons within our responsibility, we will handle the matter in accordance with applicable Saudi tourism laws and regulations, including providing an appropriate alternative accommodation or refund where required.
Where accommodation cannot be provided because of an emergency, force majeure, government direction, safety concern, or other circumstances beyond our reasonable control, the reservation will be handled in accordance with applicable law.
Right to Refuse or Terminate Accommodation
We may refuse check-in or terminate a stay where reasonably necessary, including where:
- Required identification has not been provided or verified;
- Payment requirements have not been satisfied;
- Information provided during the reservation is materially false or misleading;
- The number of guests exceeds the permitted occupancy;
- Unauthorized visitors are admitted;
- There is smoking, a prohibited pet, party, or gathering;
- The accommodation is being used for illegal purposes;
- There is serious damage or risk of damage to the property;
- A guest creates a serious safety or security risk; or
- A guest materially violates these Terms or applicable law.
Any charges or refunds following such termination will be determined according to the circumstances and applicable law.
Accuracy of Website Information
We make reasonable efforts to ensure that information displayed on our website regarding accommodation, facilities, photographs, availability, and prices is accurate.
Minor differences may occur due to maintenance, property improvements, furniture replacement, operational requirements, or similar changes that do not materially affect the accommodation.
If a material error affects a reservation, we will take reasonable steps to resolve it in accordance with applicable law.
Liability
Guests are responsible for their personal belongings during their stay.
To the extent permitted by applicable law, we are not responsible for loss or damage resulting from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits any rights or liabilities that cannot legally be excluded or limited under the laws of the Kingdom of Saudi Arabia.
Force Majeure
We will not be responsible for failure or delay in providing accommodation or services where caused by circumstances beyond our reasonable control, including where applicable:
- Natural disasters;
- Severe weather;
- Fire;
- Government actions or restrictions;
- Public emergencies;
- Utility or infrastructure failures;
- Safety emergencies; or
- Other force majeure events.
Such situations will be handled in accordance with applicable Saudi laws and instructions issued by competent authorities.
Privacy
Personal data collected in connection with website use, reservations, payments, identity verification, and accommodation is handled in accordance with our Privacy Policy and applicable Saudi personal data protection laws.
Governing Law
These Terms and Conditions and any reservation made through our website are governed by the laws and regulations of the Kingdom of Saudi Arabia.
Any dispute will be subject to the jurisdiction of the competent authorities and courts of the Kingdom of Saudi Arabia, unless applicable law provides otherwise.
Changes to These Terms
We may amend these Terms and Conditions from time to time to reflect changes in our services, operating policies, or applicable legal requirements.
The Terms applicable to a reservation will generally be those presented to the guest at the time the reservation is made, except where a change is required by applicable law.
Contact Information
MASAAKEN ANBER COMPANY
شركة مساكن عنبر العقارية